DEFINING THE RIGHT STRUCTURE TO SERVE THE “HIGHER VALUE ADDED” PATH OF GBS

CoE, global organization, local initiatives – Setting-up the right long-term operating model of automation departments in SSC/GBS environment to leverage on collaboration and yield concrete RoI

• Global set-up vs. local process area initiatives – how to harmonize processes and optimize license sharing costs
• Challenges in synchronizing different automation projects geographically and global roll-outs due to local specificities – transparency, communication, collaboration
• The success of automation depends greatly on the structure – Pre-funded vs. charging model?